We use Australia Post Parcel Post to ship our orders. Purchases from our catalogue are usually dispatched within 48 hours. Shipping time is dependent on Australia Post’s delivery speed. Shipping is free within Australia for all orders over $100.
It is important that you contact us before returning an item so that we can ensure your return is processed quickly by our team. We cannot accept returns without prior contact by email at firstname.lastname@example.org.
All goods supplied by SIXS Australia are covered by the normal manufacturer’s warranty. If an item has failed, please contact us immediately at email@example.com. You will need to complete a returns form and send it to firstname.lastname@example.org along with your items. Important: Returns will not be accepted without a completed form.
You are entitled to a replacement or refund for a major failure. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. We will endeavour to return your product or the replacement as quickly as possible.
Due to health and safety regulations, we request all used clothing be washed prior to returning back to us.
All goods must be returned to the following address; SIXS Australia c/o Como Bike – 7/123 Chesterville Road, Highett VIC 3190
We suggest using a parcel service that is traceable as we cannot take responsibility for items lost in return transit.
Change of Mind
If you want to return something because you have changed your mind or made the wrong choice (wrong size etc), we will refund the purchase price as long as you return it to us within 30 days. You must complete a returns form, print and send it with the item. The item must still be in its original packaging, with tags attached and not have been used, fitted, or marked in any way. We take every care when packing your order to make sure that it arrives in good condition, so please do the same for returns. If the items aren’t received by us in good condition, we may not be able to process your refund.
If you want to exchange something please return the old item to us for a refund and place a new order for your new item on our website. The item must still be in its original packaging, with tags attached and not have been used, fitted, or marked in any way.
For any other problems, please contact us via email@example.com as soon as practicable so we can sort it out. If the item has to be returned because of an error on our part, we will refund the reasonable cost of freight, but please let us know by phone or email before you send it back.
If the item returned was sold into a country other than Australia and you paid import duty on it, you will have to apply for a refund yourself (for example, by supplying to your local authority proof of payment of the duty and proof that the item has been returned to us).
If you contact us by email, please include your order number for easy reference. If you wish to phone us, please have the order number and other details handy.
Our shipping, warranty and returns policy is an evolving document. Changes to this document will be made at SIXS Australia’s discretion.